It all begins with understanding where you are and where you might go. Gain insights into your current capabilities and create a compass to deepen engagement with your users and stakeholders.

Build the user-centric capabilities of your team with FED-IP accredited training courses to master the essentials of user-centred design in digital transformation, innovation, equity and inclusion.

Tailored coaching and mentorin support for your teams, helping them refine and expand their user-centric practices as they apply them in practice.

Helping you deliver user-centred projects from start to finish with workshop facilitation, user research, discovery and insight, journey mapping, service blueprints, persona development, digital strategy and more.

Sometimes you may need to expand your team for a a short period to deliver on a project or programme. Boost your team’s capabilities with skilled user researchers and service designers either as freelancers or as a managed service.

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